Application Deadline: September 4, 2026

Application Deadline: September 4, 2026

 

Job Title	Media & PR Officer
Department	Birmingham, UK – Marketing
Location	Birmingham, UK – office-based with UK media/event attendance and occasional approved travel as required
Reports To	PR, Media & Events Manager
Employment Type	Permanent
Salary	Competitive, dependent on experience

About Diaspora Insurance

Diaspora Insurance provides bespoke insurance solutions for diasporans living and working abroad, helping customers protect themselves, their families and their dignity across borders. As the business prepares for FY2026/27 growth, Marketing is building a stronger brand, digital, community, event and partnership engine to support awareness, lead generation, online portal conversion, retention and trust.

Role Purpose

Provide dedicated operational and editorial support for Diaspora Insurance’s growing media, public relations, reputation and thought-leadership workload. The role will build and maintain media relationships, monitor and develop PR partnerships, prepare press and leadership content, coordinate the company magazine, identify and secure awards and speaking opportunities, support product and market launches, and maintain accurate media-intelligence and performance reporting. The role enables the PR, Media & Events Manager to focus on strategic relationships, senior stakeholder engagement and integrated reputation planning while ensuring consistent day-to-day press-office and editorial delivery. 

Key Responsibilities

• Support implementation of the annual corporate PR, media, editorial and thought-leadership plan aligned to the FY2026/27 Marketing Strategy, priority corridors, regional expansion, digital transformation, product launches and reputation objectives.
• Maintain a detailed rolling PR and editorial calendar covering press releases, media pitches, interviews, feature opportunities, company magazine deadlines, thought-leadership articles, executive LinkedIn content, awards, speaking engagements, podcasts, webinars and key cultural or industry dates.
• Build, segment and continuously update the media database across UK, USA, Canada, Europe, Australia and relevant African source markets, including national media, insurance and financial-services media, diaspora publications, community radio, podcasts, television, online platforms, bloggers, editors, journalists and producers.
• Develop professional working relationships with journalists, editors, producers, publishers, event organisers, awards bodies, conference teams, podcasters, community media and PR partners.
• Monitor news, media coverage, social discussion, competitor activity, customer sentiment, industry developments, regulation, cultural issues and emerging reputational risks relevant to Diaspora Insurance and its active corridors.
• Prepare a concise weekly market-intelligence report covering Zimbabwe, Nigeria, Kenya, Ghana, Cameroon, Uganda, Francophone and other active markets, including developments, implications, risks, opportunities and recommended actions; escalate urgent issues immediately.
• Draft and edit high-quality press releases, media pitches, statements, holding lines, reactive comments, articles, opinion pieces, interview notes, FAQs, Q&As, briefing documents, speeches, award entries, speaker proposals, case studies and customer-impact stories.
• Coordinate internal fact-checking, evidence gathering, approvals and FCA-compliant sign-off for all external statements, ensuring that claims, figures, testimonials, product descriptions, regulatory references and disclaimers are accurate and substantiated.
• Manage routine press-office administration, including media enquiries, interview requests, deadlines, spokesperson availability, briefing packs, interview logistics, recording links, follow-up information and coverage collection.
• Support media preparation for the CEO, Executive Director, Channels Director, Head of Marketing and other approved spokespeople by producing tailored biographies, key messages, proof points, anticipated questions, speaking notes and background briefings.
• Coordinate the company magazine from concept to publication, including annual and issue-level editorial planning, themes, contents lists, contributor commissioning, interview scheduling, copy collection, editing, fact-checking, approvals, design handover, proofreading, printing or digital production and distribution.
• Maintain the magazine production schedule and editorial standards, ensure every issue reflects the global brand while remaining locally relevant, and secure useful contributions from leadership, employees, customers, partners, communities and subject-matter experts.
• Identify suitable commercial, editorial or distribution partnerships for the company magazine, prepare proposals and business cases, coordinate agreed deliverables and track readership, engagement, distribution and partner value.
• Research, assess and maintain a pipeline of PR and media partnerships, including diaspora publications, radio stations, podcasts, business platforms, community organisations, industry media and event organisers.
• Evaluate potential PR partnerships against audience fit, reach, credibility, editorial quality, geography, corridor relevance, cost, deliverables, content rights, lead opportunities, brand risk and measurable value before recommendation.
• Support negotiation, onboarding and administration of approved PR/media partnerships; maintain contracts or agreements, deliverable trackers, publication schedules, usage rights, invoices, performance evidence and renewal recommendations.
• Develop and maintain an annual awards calendar covering company, product, customer service, claims, innovation, digital transformation, leadership, workplace, community and marketing categories relevant to Diaspora Insurance.
• Identify high-quality award opportunities, assess eligibility and strategic value, gather supporting evidence, coordinate internal inputs, draft compelling submissions, manage deadlines and track shortlist, judging, ceremony and publicity requirements.
• Develop and maintain a speaking-opportunities calendar covering insurance, fintech, diaspora, remittances, community, migration, African business, customer experience, marketing and leadership conferences, panels, webinars, podcasts and roundtables.
• Proactively pitch Diaspora Insurance and approved leaders for suitable speaking opportunities; prepare speaker proposals, abstracts, biographies, headshots, presentation briefs, talking points and supporting evidence.
• Coordinate accepted speaking engagements, including organiser liaison, deadlines, presentation assets, travel logistics with the Events team, compliance review, rehearsal support, media amplification and post-event follow-up.
• Support the executive thought-leadership programme with research, drafts and publishing coordination for LinkedIn posts, articles, comments, speeches, interviews and other leadership content.
• Identify timely commentary opportunities linked to the UK protection gap, diaspora family protection, funeral and repatriation costs, community resilience, digital transformation, financial inclusion, UK Life Cover and market expansion.
• Support launch communications for UK Life Cover, new website and digital systems, new nationalities/corridors, Australia operations, partnerships, claims milestones, events and other approved corporate announcements.
• Coordinate media and editorial content arising from events, partnerships, customer stories and claims evidence, ensuring the strongest stories are repurposed across PR, magazine, website, LinkedIn, email and social channels.
• Maintain a complete media and PR archive covering approved press materials, coverage, recordings, photographs, consent, spokesperson documents, award entries, speaking submissions, partner deliverables and performance evidence.
• Monitor and report earned-media coverage, quality, reach, geography, sentiment, message inclusion, backlinks, referral traffic, share of voice, enquiries, speaking opportunities, award outcomes, partnership value and editorial delivery.
• Work with the SEO/CRO and Digital Growth teams to use PR activity to strengthen authoritative backlinks, branded search, online reputation, regional discoverability and AI/search visibility.
• Support reputation and issues management by maintaining escalation procedures, draft holding statements, monitoring coverage and ensuring potentially harmful or inaccurate content is reported immediately.
• Support media training, interview preparation and communications guidance for approved spokespeople and colleagues who represent Diaspora Insurance publicly.
• Ensure all work complies with the brand guidelines, Media Policy, Social Media and Influencer requirements, Financial Promotions policy, Consumer Duty expectations, data-protection rules, consent requirements and record-retention standards.

Key Performance Indicators / Success Measures

KPI Area	Measure
PR calendar delivery	Maintain an accurate rolling 12-month PR/editorial calendar and deliver at least 90% of approved releases, features, magazine milestones, award entries and thought-leadership outputs on schedule.
Proactive media output	Deliver a minimum of 12 substantive press releases/corporate media campaigns during the year, supported by targeted pitches and approved spokesperson materials.
Earned media coverage	Secure at least 48 quality earned-media placements annually, with at least 60% aligned to priority markets, corridors, products or strategic themes; report quality, sentiment and message inclusion.
Media relationship development	Build and maintain at least 100 qualified media contacts across priority markets and establish active working relationships with at least 20 high-value journalists, editors, producers or platforms.
PR/media partnerships	Assess a minimum of 15 partnership opportunities, formalise at least 6 approved strategic PR/media partnerships and evidence at least 90% delivery of contracted benefits.
Company magazine	Coordinate and deliver 4 quarterly magazine issues to approved schedule, budget, editorial, brand and compliance standards; report distribution, digital engagement and partner contribution.
Awards programme	Submit at least 12 high-quality award entries annually across approved categories; target a minimum of 4 shortlistings and 2 wins, recognising that final outcomes are subject to independent judging.
Speaking opportunities	Submit at least 24 qualified speaking proposals and secure at least 8 approved opportunities annually, including a minimum of 4 senior-leadership panels, keynotes or major interviews.
Executive thought leadership	Coordinate a minimum of 8 approved executive LinkedIn posts and 1 substantive article or commentary piece per month across the agreed leadership roster.
Media monitoring and intelligence	Issue weekly corridor and industry intelligence reports on time; acknowledge urgent media/reputation issues within two hours and escalate immediately in line with the agreed protocol.
SEO and digital authority	Secure a minimum of 24 relevant, quality earned backlinks or authoritative digital references during the year through PR, media and editorial activity.
Compliance and accuracy	Achieve 100% documented approval for regulated or claims-related external communications and maintain a correction/retraction rate below 1% due to avoidable factual or process errors.
Monthly reporting	Submit a monthly PR dashboard covering output, coverage, sentiment, share of voice, backlinks, referral traffic, awards, speaking, partnerships, magazine delivery, risks and next actions.

First 90 Days: Expected Deliverables

1. Audit current media contacts, press coverage, PR partnerships, executive profiles, awards, speaking activity, editorial assets, company magazine process and outstanding media commitments.
2. Build the annual PR/editorial calendar and detailed 90-day delivery plan aligned to market expansion, UK Life Cover, website/digital transformation, events and priority corridor activity.
3. Clean, segment and expand the media database across priority residence markets, African corridors, insurance/financial-services media and diaspora/community channels.
4. Create a press-office toolkit containing approved corporate description, leadership biographies, product summaries, key facts, claims proof points, imagery, Q&A templates, media-response process and compliance checklist.
5. Develop the annual awards and speaking-opportunities trackers, shortlist immediate priority entries and pitches, and submit the first approved opportunities.
6. Prepare the editorial plan, production schedule, contributor list and content brief for the next company magazine issue.
7. Identify and assess at least ten potential PR/media partnerships and submit a prioritised recommendation with audience, cost, risk, deliverables and expected value.
8. Implement the weekly market-intelligence report and monthly PR dashboard, including coverage quality, sentiment, share of voice, links, partnerships, awards, speaking and editorial status.
9. Secure at least three quick-win media, speaking, podcast or editorial opportunities that support current strategic priorities.
10. Present a 90-day review setting out progress, gaps, reputational risks, partnership opportunities and the next-quarter media and editorial plan.

Required Experience, Skills and Attributes

• 1 year experience in public relations, media relations, corporate communications, journalism, publishing, editorial production or a closely related role is preferred.
• Excellent writing, editing, proofreading and research skills, with the ability to turn complex or regulated information into clear, accurate and engaging external communications.
• Practical press-office experience, including media databases, journalist outreach, pitching, interview coordination, press materials, deadlines and coverage monitoring.
• Experience coordinating magazines, newsletters, reports or other multi-contributor publications from editorial planning through to design, proofing and distribution is desirable.
• Understanding of reputation management, media monitoring, issues escalation, message discipline and stakeholder approvals.
• Ability to manage several deadlines simultaneously and maintain accurate calendars, trackers, archives and performance reports.
• Working knowledge of SEO, backlinks, digital analytics, social media, LinkedIn and the relationship between earned media and digital visibility is desirable.
• Experience in financial services, insurance, fintech, diaspora, multicultural, community or other regulated sectors is advantageous.
• Awareness of FCA-regulated communications, Consumer Duty, financial-promotion approvals, substantiation and consent requirements is desirable; training will be provided where required.

Tools / Systems

Microsoft Office and Google Workspace; media databases and monitoring tools; LinkedIn and social publishing platforms; CRM/PAS reporting; Google Analytics and Search Console reporting; project-management and editorial-calendar tools; Canva/Figma review capability; WordPress or equivalent CMS; email/newsletter platforms; webinar/podcast/video-conferencing tools; basic image, audio and video review tools.

Personal Attributes

• An exceptional writer and careful editor with sound news judgement.
• Curious, research-led and able to identify strong stories, risks and opportunities from complex information.
• Professional, confident and tactful when dealing with journalists, senior leaders, customers, partners and external stakeholders.
• Highly organised and dependable, with disciplined deadline and version control.
• Culturally aware and respectful of the different African diaspora communities and residence markets served by the company.
• Comfortable working in a regulated environment where accuracy, substantiation, approval and record keeping are essential.
• Proactive and commercially aware, able to assess whether opportunities offer genuine strategic value rather than publicity alone.
• Calm under pressure and able to escalate sensitive or reputational matters promptly and appropriately.
• Collaborative and able to work across Marketing, Compliance, Sales, BDMs, Claims, Customer Care, IT/PAS and senior leadership.

How to Apply

Applicants should submit a CV and a brief cover note explaining how their experience can support Diaspora Insurance’s FY2026/27 growth, media & pr executive responsibilities, customer trust and market expansion objectives:hr@diasporainsurance.com, marketing@diasporainsurance.comDeadline: 31 August, 2026

Content Digital Marketing Executive

Job Title	Content Digital Marketing Executive
Department	Marketing
Reports To	Marketing Manager
Employment Type	Full-Time
Work Location	On-Site
Requirement	Full Driver’s License
Salary	£30,000 – £35,000 per year

 

Office Support AssistantGeneral Support & Facilities | Job Profile

Job Title	Office Support Assistant
Department	Administration / Facilities
Reports To	Operations Manager
Employment Type	Full-Time
Work Location	On-Site (working hours to be mentioned)
Requirement	Full Driver’s License
Salary	Entry-Level / Junior: £21,000 – £24,000 per year

 

Role Summary  

The Office Support Assistant is responsible for maintaining a clean, organised, and welcoming office environment. This role provides essential day-to-day support across front office operations, facilities upkeep, and event logistics, ensuring that all staff, visitors, and management are well served, as well as any other ad hoc activities delegated. The ideal candidate is proactive, reliable, and takes pride in maintaining high standards of cleanliness and service.

Key Responsibilities

Front Office Support

• Manage the front desk area and ensure it is tidy and presentable at all times
• Welcome visitors, direct them appropriately, and notify relevant staff of arrivals
• Handle deliveries and correspondence as needed
• Maintain a professional and courteous manner with all staff and guests

 Toilet & Sanitation Maintenance

• Conduct regular checks and cleaning of all office toilet facilities throughout the day
• Replenish consumables (soap, tissue, hand towels, air freshener) as required
• Report any maintenance issues (e.g. leaking taps, blocked drains) to the appropriate team
• Ensure hygiene standards are consistently upheld in line with health and safety guidelines

  Pantry & Common Area Upkeep

• Keep the pantry clean, tidy, and stocked with necessary items (cups, utensils, condiments)
• Wash and dry dishes, mugs, and utensils regularly
• Wipe down surfaces, appliances, and equipment (microwave, kettle, refrigerator) daily
• Monitor pantry supplies and flag low stock to the relevant person in charge

  Waste Management

• Empty waste bins in all office areas, common spaces, and toilets on a daily basis
• Ensure waste is sorted and disposed of in designated bins (general, recyclable, etc.)
• Maintain cleanliness around waste disposal points
• Coordinate waste collection with building management as required

  Management Cabin Upkeep

• Clean and tidy all manager and director cabins/offices on a regular basis
• Dust surfaces, wipe down furniture, and vacuum/mop floors as scheduled
• Ensure bins are emptied and personal items are not disturbed
• Promptly attend to any cleaning requests from management

  Event & Meeting Support

• Assist with setup and teardown of tables, chairs, and furniture for meetings and events
• Support the arrangement and handling of camera equipment, projectors, screens, and AV tools
• Ensure event spaces are clean and reset to their standard configuration after use
• Assist the events or admin team with logistical tasks as directed

  General Administrative & Ad-Hoc Support

• Assist with photocopying, filing, printing, and distribution of documents
• Run internal errands and deliver items within the office premises
• Support other departments with miscellaneous tasks as needed
• Report maintenance or safety concerns to the relevant team promptly
• Carry out any other duties as reasonably assigned by the line manager

Key Competencies

Competency	Description
Reliability	Consistently dependable; shows up on time and completes tasks without prompting
Attention to Detail	Notices what needs to be done and maintains high standards of cleanliness
Initiative	Proactively identifies issues and acts without waiting to be told
Teamwork	Works cooperatively with all departments and responds positively to direction
Discretion	Respects confidentiality, especially when working in management offices
Physical Stamina	Able to perform cleaning duties and light lifting (tables, chairs, equipment)
Communication	Able to communicate clearly and politely with staff and visitors
Adaptability	Comfortable handling varied tasks and shifting priorities throughout the day

 

Qualifications & Requirements

Minimum Requirements

• Prior experience in a cleaning, housekeeping, or facilities support role is an advantage
• Basic spoken communication skills in the working language of the office
• Physically fit and able to perform manual tasks including lifting and carrying

Preferred Attributes

• Previous experience working in a corporate or professional office environment
• Positive attitude, willingness to learn, and a service-oriented mindset

Working Conditions

This is a full-time, on-site role. The Office Support Assistant will be expected to be present during core office hours and may occasionally be required to assist with early morning or after-hours events. The role involves standing, walking, and light lifting as part of daily duties. 

Business Development Manager – SADC CorridorLocation: BirminghamJob Type: PermanentWorking Pattern: HybridSalary: £28, 000 - £33, 000 basic plus commission The RoleDo you like creating winning sales strategies and executing them flawlessly? Do you have a strong and successful record of generating leads? If so, then we want to hear from you! We are looking for a candidate who is well-versed in the Kenyan, Ugandan or Tanzanian communities in the United Kingdom. The position would be ideal for someone who has worked in a Business Development role within insurance, franchise, sales agent, distributor, or merchant network. We offer a friendly and rewarding environment, where development opportunities are limitless. Key Responsibilities:The key responsibilities of a Business Development Manager include, but are not limited to:

• Generating leads for the call centre sales team.
• Recruiting and managing teams of field-based sales executives serving the target South African, Tanzanian, Zambian, or Zimbabwean diaspora communities in the UK.
• Exhibiting and promoting the business at events/festivals by the target communities.
• Building relationships with key figures in the communities.
• Recruiting brand ambassadors, influencers and leads generators.
• Personal account and sales responsibility.
• Lead change in culture and increase sales skills.
• Identify opportunities for improvement, drive efficiencies and improve competitiveness
• Report on the daily performance of the team.
• Ensure all processes and systems are used extensively by the team and that all company protocols are followed.
• Ensure company standards and values are implemented at all times
• Ensure we are leading the market with exceptional customer services, product knowledge and sales activities.

 The CompanyDestiny Finance Ltd t/a Diaspora Insurance is a UK-based insurance company that specializes in the design, marketing, and distribution of insurance products and risk management solutions to African nationals living and working in developed markets such as the UK, EU, North America, and Canada. You will be joining a dynamic and ambitious firm dedicated to making a significant impact on the African diasporas in terms of insurance. The PersonThe key skills and qualities of a Business Development Manager are:

• Minimum of NVQ in Business Admin, Sales or Marketing.
• A marketing degree or a CII or any insurance qualification would be an advantage
• Business Development: at least 3 years (Required).
• Experience in promoting business through social media & online platforms like Facebook, Google, Twitter, YouTube, online TV/newspapers
• Knowledge of the Kenyan, Ugandan or Tanzanian diasporas in the UK. Being originally from Africa is an added advantage.
• Experience in generating leads for the sales team.
• Experience in working in the insurance/financial services industry.
• Experience in working with community groups.
• Innovative thinker, drive, determination and focus on success
• An experienced and effective negotiator.
• Ability to cross-sell whilst identifying new opportunities to maximise revenue and deliver profitable sales.
• Enthused and skilled at cold calling and breaking down barriers.
• An exceptional team player.
• Energetic, enthusiastic and ambitious with exceptional levels of work ethic and drive.
• A competitive, self-motivated and numbers-focused individual.
• Exceptional communication and relationship-building skills.

 If you are keen on joining this exciting, forward-thinking company and taking the next step in your career, then please email us your CV.Required: UK driver’s licenceEmail: admin@diasporainsurance.comApplication Deadline: June 30, 2026

Business Development Manager – East Africa CorridorLocation: BirminghamJob Type: PermanentWorking Pattern: HybridSalary: £28, 000 - £33, 000 basic plus commission The RoleDo you like creating winning sales strategies and executing them flawlessly? Do you have a strong and successful record of generating leads? If so, then we want to hear from you! We are looking for a candidate who is well-versed in the Kenyan, Ugandan or Tanzanian communities in the United Kingdom. The position would be ideal for someone who has worked in a Business Development role within insurance, franchise, sales agent, distributor, or merchant network. We offer a friendly and rewarding environment, where development opportunities are limitless. Key Responsibilities:The key responsibilities of a Business Development Manager include, but are not limited to:

• Generating leads for the call centre sales team.
• Recruiting and managing teams of field-based sales executives serving the target Kenyan, Ugandan and Tanzanian diaspora communities in the UK.
• Exhibiting and promoting the business at events/festivals by the target communities.
• Building relationships with key figures in the communities.
• Recruiting brand ambassadors, influencers and leads generators.
• Personal account and sales responsibility.
• Lead change in culture and increase sales skills.
• Identify opportunities for improvement, drive efficiencies and improve competitiveness
• Report on the daily performance of the team.
• Ensure all processes and systems are used extensively by the team and that all company protocols are followed.
• Ensure company standards and values are implemented at all times
• Ensure we are leading the market with exceptional customer services, product knowledge and sales activities.

 The CompanyDestiny Finance Ltd t/a Diaspora Insurance is a UK-based insurance company that specializes in the design, marketing, and distribution of insurance products and risk management solutions to African nationals living and working in developed markets such as the UK, EU, North America, and Canada. You will be joining a dynamic and ambitious firm dedicated to making a significant impact on the African diasporas in terms of insurance. The PersonThe key skills and qualities of a Business Development Manager are:

• Minimum of NVQ in Business Admin, Sales or Marketing.
• A marketing degree or a CII or any insurance qualification would be an advantage
• Business Development: at least 3 years (Required).
• Experience in promoting business through social media & online platforms like Facebook, Google, Twitter, YouTube, online TV/newspapers
• Knowledge of the Kenyan, Ugandan or Tanzanian diasporas in the UK. Being originally from Africa is an added advantage.
• Experience in generating leads for the sales team.
• Experience in working in the insurance/financial services industry.
• Experience in working with community groups.
• Innovative thinker, drive, determination and focus on success
• An experienced and effective negotiator.
• Ability to cross-sell whilst identifying new opportunities to maximise revenue and deliver profitable sales.
• Enthused and skilled at cold calling and breaking down barriers.
• An exceptional team player.
• Energetic, enthusiastic and ambitious with exceptional levels of work ethic and drive.
• A competitive, self-motivated and numbers-focused individual.
• Exceptional communication and relationship-building skills.

 If you are keen on joining this exciting, forward-thinking company and taking the next step in your career, then please email us your CV.Required: UK driver’s licenceEmail: hr@diasporainsurance.comApplication Deadline: August 31, 2026

Position Title: Accountant (UK) Department: Finance Location: Birmingham, United Kingdom [In-Person Only (Not a Hybrid Role)] Salary: £28,000 - £30, 000ROLE PURPOSE The Accountant (UK) is responsible for supporting the Head Office finance function through accurate financial reporting, accounting, and compliance with UK GAAP and FRS 102 requirements. The role works closely with external accountants and the South Africa office to ensure timely month-end close processes, accurate financial records, group reporting, and high-quality financial analysis to support business decision making.KEY RESPONSIBILITIES Financial Reporting and Accounting

• Assist with the preparation of financial statements in compliance with UK GAAP and FRS 102.
• Support month-end and year-end close processes, ensuring accuracy, completeness, and timely reporting.
• Prepare general ledger journals in Sage Intacct for non-cash transactions, including depreciation, accruals, provisions, prepayments, and deferred tax adjustments.
• Perform reconciliations for bank accounts, balance sheet accounts, intercompany balances, and major vendor accounts, investigating and resolving discrepancies where necessary.
• Maintain accurate accounting records, including fixed asset registers and supporting schedules.
• Ensure compliance with accrual accounting principles and internal financial controls.

Group Reporting and Consolidation

• Prepare group consolidation reports and ensure completeness and accuracy of financial data submitted by entities.
• Review and process UK GAAP adjustments to align financial information for non-UK entities and ensure consistency in accounting treatment and reporting standards.
• Maintain and update the entity group structure and chart within the accounting system.
• Support intercompany reconciliations and elimination processes during group consolidation.

Budgeting, Forecasting and Financial Analysis

• Support the preparation of annual budgets and periodic financial forecasts.
• Perform variance analysis on profit and loss statements and provide explanations for significant movements.
• Prepare ad-hoc financial reports, analysis, and management information to support operational and strategic decision-making. Assist management with financial insights and recommendations based on data analysis.

Compliance and External Liaison

• Ensure compliance with relevant accounting standards, statutory requirements, and internal finance policies.
• Support internal and external audit processes by preparing schedules, reconciliations, and supporting documentation.
• Liaise with external accountants, auditors, and relevant stakeholders where required.

Systems and Process Improvement

• Support system enhancements and the effective utilisation of Sage Intacct.
• Review finance processes and recommend improvements to strengthen internal controls, efficiency, and reporting accuracy.
• Assist in implementing process automation and standardisation initiatives where applicable.

MINIMUM QUALIFICATIONS

• Bachelor’s Degree in Accounting, Finance, or a related field.
• Professional accounting qualification or progress towards qualification (e.g., ACCA, CIMA, ACA, SAICA or equivalent) will be advantageous.

MINIMUM EXPERIENCE

• Minimum of 4–6 years’ experience in accounting or financial reporting roles.
• Experience working with UK GAAP and FRS 102 reporting standards is essential.
• Experience in group reporting and financial consolidations.
• Experience working with ERP/accounting systems, preferably Sage Intacct.
• Experience working within multinational or group company structures will be advantageous.

KNOWLEDGE AND SKILLS

• Strong understanding of UK GAAP, FRS 102, and accrual accounting principles.
• Knowledge of group consolidation and intercompany accounting processes.
• Advanced Microsoft Excel and financial analysis skills.
• Strong attention to detail and high levels of accuracy.
• Excellent analytical, problem-solving, and reporting skills.
• Good communication and stakeholder management skills.
• Ability to manage deadlines and work under pressure.
• Strong organisational and time management skills.
• Ability to work independently and collaboratively across international teams.

COMPETENCIES

• Accountability and integrity
• Analytical thinking
• Attention to detail
• Planning and organising
• Problem solving and decision making
• Collaboration and teamwork
• Adaptability and continuous improvement
• Communication and interpersonal effectivenes

APPLICATION DEADLINE

15 June 2026Send your CV and Cover Letter to: hr@diasporainsurance.com

Job Title: Training Officer Location: Midrand, South Africa (On-site) Salary: Market Related (R15,000 – R20,000) Reporting to: The Human Resources Manager About Diaspora InsuranceDiaspora Insurance is a dynamic and fast-growing insurance company that specialises in providing life insurance solutions to African Expatriates living and working abroad. Our mission is to deliver trusted protection with exceptional customer care, and we are committed to excellence in everything we do. Job PurposeWe are seeking a dedicated and experienced Training Officer with a strong background in life insurance within the contact centres environment. The ideal candidate will be responsible for designing, developing, and delivering sales-focused training programmes that equip our team with the skills needed to convert leads and sell life insurance products effectively. Key Responsibilities

• Deliver engaging and practical training sessions focused on life insurance sales within a contact centre environment.
• Facilitate new hire onboarding and ongoing product, systems, and process training.
• Train staff on lead conversion techniques and client engagement best practices.
• Design training content, manuals, role plays, and assessments tailored to the sales environment.
• Evaluate training effectiveness through assessments, coaching, and performance metrics.
• Collaborate with Team Leaders, Sales Managers, and QA to identify training gaps and improvement areas.
• Keep up to date with industry trends, product knowledge, and regulatory requirements.
• Monitor and report on training impact and staff development progress.
• Foster a positive learning environment and promote continuous professional development.

 RequirementsMinimum Qualifications & Experience:

• Minimum of 5 years’ experience facilitating training in a life insurance environment.
• Experience working in a BPO (Business Process Outsourcing) setting is highly advantageous.
• Proven experience training on sales techniques, objection handling, and lead conversion.
• Familiarity with CRM tools and call centre systems.
•  Prefer bachelor’s Graduate Degree + Other tertiary qualifications is required; a relevant qualification in Training & Development, Insurance, or Sales is an added advantage.

Skills & Competencies:

• Strong facilitation and presentation skills
• Excellent communication and interpersonal skills
• Ability to coach and motivate staff
• High attention to detail and organisational skills
• Analytical and able to assess training needs and outcomes
• A proactive and hands-on approach to training delivery

 Working Conditions

• This is a full-time on-site position based in Midrand, South Africa.
• The role requires availability for scheduled training sessions, including occasional Saturdays.

 Diaspora Insurance is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.

Job Title: Insurance Sales ManagerAbout Diaspora Insurance: Headquartered in Birmingham, UK, Diaspora Insurance is a fast-growing insurance company focused on crafting and delivering bespoke insurance and risk management solutions to the specialised niche market of African expatriates in the UK. The company is introducing Life Cover and related pure protection covers to its menu of products and is looking for an experienced Sales Manager to head the business unit.Role: Insurance Sales Manager An incredible new opportunity has become available thanks to the rapid growth of the multi-award-winning Diaspora Insurance. Reporting directly to the Channels Director the Insurance Sales Manager will be leading an office- and field-based team of tied and independent sales advisors selling life insurance and related pure protection products, setting sales goals, developing strategies, and training sales advisors and field sales agents to meet targets while ensuring client satisfaction and regulatory compliance, requiring strong leadership, sales acumen, and interpersonal skills to motivate the team and analyse market trends for growth. Key duties involve recruiting, coaching, performance monitoring, implementing sales plans, and maintaining client relationships, all while adhering to industry standards like FCA guidelines.  Core Responsibilities

• Team Leadership: Recruit, train, and mentor a team of office sales advisors and independent sales agents to achieve individual and collective sales targets.
• Business Unit Strategic Planning: Develop and implement business plan and marketing strategies tailored to specific client segments.
• Sales Strategy: Develop and implement effective strategies to meet or exceed sales targets for new and existing business.
• Performance Monitoring: Track and analyse sales metrics (KPIs) to identify trends, provide feedback, and prepare forecasts for senior management.
• Performance Management: Set sales goals, monitor performance metrics, and provide feedback and coaching.
• Regulatory Compliance: Ensure all sales practices meet standards set by regulatory bodies (such as the FCA in the UK) and internal company policies.
• Relationship Management: Build and maintain long-term relationships with key stakeholders.
• Customer Support: Handle escalated customer inquiries, mediate disputes, and ensure high levels of client satisfaction. 
• Market Analysis: Stay updated on industry trends, competitor activities, and market
• Reporting: Manage sales administration, maintain records, and report progress to senior management. 

Required Skills, Experience & Qualifications

• Education: Typically requires a Bachelor’s degree in Business, Finance, Marketing, or a related field.
• Experience: Proven experience as a Sales Manager in the life insurance industry. Five (5)+ years of experience in life insurance sales, with at least 2 years in a supervisory or managerial role.
• Technical Skills: Proficiency in CRM software, Policy Admin System, sales analytics tools, and Microsoft Office Suite.
• Soft Skills: Strong negotiation, interpersonal communication, and strategic thinking abilities.
• Strong understanding of life insurance products and services.
• Recruitment, training, excellent leadership and team management skills.
• Exceptional communication and interpersonal abilities.
• Ability to develop and execute sales strategies.
• Strong analytical and problem-solving skills

What you will get in return:Job Types: Full-time, PermanentPay: £35,000.00 to £40,000.00 per year plus generous overrider commissionBenefits:

• Access to branded company pool cars
• 28 days paid annual leave (including bank holidays)
• Company events
• Company pension
• Free parking

Job Title: Social Media Executive (Organic)Department: MarketingReports to: Head of MarketingLocation: On-site, Birmingham, UKContract Type: Full-timeSalary Range: £28,000 - £32,000 (DOE)Travel: Occasional UK travel for campaigns, activations, or events About Diaspora InsuranceDiaspora Insurance is a financial services provider offering the Diaspora Funeral Cash Plan and related insurance products to African diaspora communities globally. Headquartered in Birmingham, UK, we serve over 25 African nationalities with tailored solutions that meet their cross-border needs. Role SummaryThe Social Media Executive – Organic is responsible for managing and growing Diaspora Insurance’s organic social media presence across all key platforms. This role is responsible for daily posting, community engagement, organic content distribution, influencer coordination, and partnership visibility, ensuring brand consistency, corridor relevance, and responsive audience interaction.Given the cultural sensitivity of diaspora audiences and the regulatory nature of insurance, this role plays a critical role in protecting brand tone, trust, and responsiveness. Key ResponsibilitiesOrganic Social Media Management

• Manage daily organic posting across Facebook, Instagram, TikTok, YouTube, X (Twitter), and LinkedIn.
• Execute the approved social media content calendar in alignment with campaigns, product launches, and events.
• Adapt captions, formats, and posting styles per platform while maintaining brand tone and compliance.
• Support marketing campaigns, PR initiatives, and events through organic amplification.

Community Management & Engagement

• Monitor and respond to comments, messages, and mentions across all platforms in a timely and professional manner.
• Foster positive, respectful engagement within diaspora communities.
• Identify and escalate sensitive queries, complaints, or product-related questions in line with internal compliance and escalation procedures.
• Monitor audience sentiment and recurring feedback, sharing insights with the wider marketing team.

Influencer & Partnership Coordination (Execution-Focused)

• Support influencer and community partnership campaigns through content coordination and organic amplification.
• Act as the day-to-day point of contact for influencers and partners for: Posting timelines, Content formats & Brand guidelines and tagging requirements
• Track influencer and partner deliverables against agreed schedules and flag delays or gaps.
• Maintain an influencer and partner activity tracker (posting dates, content live links, engagement metrics).

Corridor-Level Localisation (Execution-Focused)

• Localise approved messaging and captions for different African corridors and audience segments.
• Ensure cultural sensitivity and relevance in day-to-day engagement.
• Work closely with Content, PR, and Events teams to support corridor-specific campaigns.

Content Distribution & Coordination

• Publish content supplied by Content Creators, Designers, and the PR & Events team.
• Ensure assets are formatted correctly and meet quality standards before publishing.
• Support approved live or near-live organic coverage during events.

Reporting & Performance Tracking

• Track organic social performance metrics including engagement, reach, impressions, follower growth, and response times.
• Track influencer and partner post performance at a content and engagement level (not ROI or sales attribution).
• Prepare monthly organic social and influencer activity reports highlighting trends, reach, and engagement.

 Key Skills & RequirementsEssential

• 2 – 4 years’ experience managing organic social media for a brand or agency
• Demonstrable experience coordinating influencer or partner-led social campaigns
• Strong understanding of organic social media best practices and platform algorithms
• Excellent written communication and stakeholder coordination skills
• Proven experience in community management and audience engagement
• Ability to manage multiple platforms, partners, and deadlines simultaneously

 Tools & Platforms

• Meta Business Suite
• Native analytics tools (TikTok, X, LinkedIn, YouTube)
• Social scheduling tools (e.g. Meta Scheduler, Hootsuite, Buffer)
• Influencer / content tracking tools (or structured trackers in Google Sheets)
• Basic creative tools for light edits only (Canva, CapCut, Adobe Express)

 Preferred Qualifications

• Degree or diploma in Marketing, Communications, Media, or a related field
• Experience working with influencers, ambassadors, or community partners
• Experience working with multicultural, community-led, or diaspora audiences
• Exposure to regulated industries such as insurance or financial services

 What We Offer

• A dynamic, impact-driven work environment focused on cultural engagement.
• Competitive salary and growth opportunities within an expanding international brand.
• Opportunities to experiment, innovate, and directly influence marketing performance.
• On-site role in a collaborative team environment, based in Birmingham HQ.

 Application Deadline: 12 Feb 2026 To Apply: Please send your CV and a short cover letter to marketing@diasporainsurance.com, along with any relevant portfolio links or campaign performance samples.Visit us at: www.diasporainsurance.com