How do I make the complaint?
Visit our website and complete a complaint form.
Or write to us at customercare@diasporainsurance.com or contact us on Phone +44 121 295 1116 WhatsApp +447703838304
How will we take care of your complaint?
First, we will acknowledge receipt of the complaint within 48 hours.
We will investigate the complaint and provide feedback within 10 working days
Once we have dealt with your complaint we will learn from the experience and improve our offering, where possible.
If your complaint has not been resolved?
Escalate to the Customer Care Manager via the email at customercare@diasporainsurance.com or phone +441212951116
If still not resolved within 3 days escalate to the Channels Director on channelsdirector@diasporainsurance.com.
If still not resolved within 1 day escalate to the Executive Director at +441212951116 or Sibert@diasporainsurance.com
If you are still aggrieved or if there has been no resolution after 6 weeks, contact the Financial Ombudsman Service (FOS):
Website: www.financial-ombudsman.org.uk
Phone: 0800 023 4567
Address: Financial Ombudsman Service, Exchange Tower, London, E14 9SR
FOS offers impartial advice and can assist you in resolving your complaint if needed.
Our Commitment to You
Diaspora Insurance is dedicated to continuous improvement. We value your feedback and use it to enhance our products and services. Rest assured, your complaint will be handled with the utmost care and professionalism.
Privacy and Confidentiality:
Your privacy is important to us. All information related to your complaint will be handled in accordance with our privacy policy and relevant data protection laws.
Continuous Improvement:
We strive to learn from each complaint and take appropriate measures to prevent similar issues in the future. Your feedback helps us improve our services and customer experience.