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Making a Claim with Diaspora Insurance: Easy Steps Explained

One of the most asked questions associated with ‘how do I make a claim with Diaspora Insurance?,  is, ‘how do you qualify a valid Diaspora Funeral Cash Plan?’ These two go hand in hand.

How we at Diaspora Insurance qualify a valid Diaspora Funeral Cash Plan is straight-forward. Because we understand that when families are grieving the loss of a loved one, it is a very difficult time, we make it easier by making the insurance claim process hassle-free whether you are making the claim from the diaspora or anywhere in the world.

Infographic: How to make a claim with the Diaspora Funeral Cash Plan

Infographic: How to make a claim with the Diaspora Funeral Cash Plan

A claim would arise if a policyholder or a beneficiary has lost a loved one covered on the policy. A Claimant (a person or business entity that files a claim for benefits under the provisions of an insurance policy) can intimate a claim simply by giving notice to Diaspora Insurance through a phone call, Whatsapp, or email.

The claims and customer care department will then help you by taking you through the claim process that is notifying you of the required documents, removing the life off the policy and removing the premium of the deceased from the policy. The claim should be intimated within 12 months of death. If the company does not get the notification within the allowable 12 (twelve) months claim intimation period, the company may render the claim null and void and proceed to reject the payment.

HOW LONG DOES IT TAKE TO GET PAYOUT MONEY WITH DIASPORA INSURANCE?

How long before someone can be declared dead?

Upon receipt of the required documents the claimant will receive the pay out within 24 working hours. The 24 hour pay out starts on receipt of all the required documents not on notification of death.

SUPPORT DOCUMENTS NEEDED

1.COMPLETED CLAIM FORM

• The policy holder or the principal life would claim if its death of anyone covered on their policy. If it’s the plan-owner affected, then the person appointed as Principal Beneficiary should sign the Claim Form. In the event that s/he is also deceased or is incapacitated then Secondary Beneficiary should make the claim. Principal Beneficiary can only make a valid claim if the plan-owner is deceased or incapacitated and equally a Secondary Beneficiary can only make a valid claim if both plan-owner and Principal Beneficiary are both deceased or incapacitated.

2. EVIDENCE OF DEATH OR PROOF OF DEATH

Evidence of death (any one of the following documents or similar depending on country of death: Death Certificate, Burial Order, Police accident report confirming death, or Letter from Headmaster or Headman or Chief in case of rural deaths).

3. Proof of Identity, e.g., Birth Certificate, Passport, Driving Licence, or National ID (Deceased and Principal Life)

4. Principals life proof of address (e.g a water bill) not older than 3 months

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How do I make a claim with Diaspora Insurance

Once you have the documents above, if possible, fax a copy of them to us so we can get the claims process underway. Alternatively, you can scan the documents and email them to us. Once your claim has been processed, if there are any other people insured on the policy, we’ll make sure the necessary amendments are made, and an alteration slip for the removal of life is sent.

Claims Support Team:

UNITED KINGDOM

Diaspora Insurance Customer Support: Mob/WhatsApp: +44 770 3838 304 | Tel: +44 121 295 1116 eMail: customercare@diasporainsurance.com

SOUTH AFRICA

Diaspora Insurance Customer Support: Mob/WhatsApp: +27 659 070 4

 

CLICK HERE TO GET A QUOTE OR TO SIMPLY KNOW MORE ABOUT THE DIASPORA FUNERAL CASH PLAN 

team4dfiMaking a Claim with Diaspora Insurance: Easy Steps Explained