Job Title: Country Coordinator Australia and New Zealand
Department: Channels 
Reports to: Channels Director
Location: Australia
Travel: Required across Australia and New Zealand
Contract Type: Full-time

Salary Range: Competitive
Driving License: Valid driver’s license required

Do you thrive in a fast-paced environment and are passionate about exceeding expectations? Are you a proven leader with a record of building high-performing sales teams?

If so, Diaspora Insurance seeks someone qualified to join our dynamic team as a Country Coordinator – Australia/New Zealand!

Destiny Finance Ltd t/a Diaspora Insurance is a consultancy firm based in Birmingham, United Kingdom, that specialises in the designing, marketing and distribution of insurance products & risk management solutions targeted at foreign nationals living and working in developed markets like the UK, EU, North America, Canada, Australia & New Zealand. You will be joining a dynamic and ambitious firm focused on making a huge impact on expatriate communities in terms of managing their insurable risks.

Job Title: Country Coordinator – Australia/New Zealand
Department: Business Development & Marketing
Designated Alternate: Sales and Marketing
Reports To: The Channels Director

Job Summary:
Manage appropriate current and potential customers for Diaspora Insurance, Inc. to provide products that meet and exceed customers’ needs and expectations in Australia and New Zealand. Work collaboratively with the Directors, Regional Coordinators, Business Development, Sales Executives, Operations, Compliance and Finance departments to meet assigned sales targets for sales dollars, volume, and margin.

Deliverables:
Solicits, develops, and coordinates sales and marketing efforts with the Sales and Marketing Department to ensure international sales growth in Australia and New Zealand. Overseeing the end-to-end process of country marketing campaigns, from planning and execution to analysis and optimisation.

Job Duties:
 Ensuring that Country marketing materials are created and adopted for different markets and languages, while maintaining brand consistency.
 Developing and implementing strategies for developing marketing campaigns across various channels, including digital, email, social media and print, across Australia and New Zealand.
 Ensuring that all marketing materials and campaigns are approved by compliance and marketing departments
 Working with Regional/State Coordinators and Sales Executives to ensure smooth campaign execution.
 Tracking the performance of campaigns, identifying areas of improvement and reporting key metrics.
 Developing and implementing best practices for the Australia campaign activation, ensuring efficiency and scalability.
 Continuously improving processes for campaign and lead management, ensuring operational efficiency.
 Ensuring that all touch points with customers are seamless and consistent, working closely with the marketing department.
 Acting as a liaison between clients, service providers, stakeholders, and internal teams to ensure smooth operations and address client concerns
 Assisting with administrative tasks, such as coordinating with partners and stakeholders in Australia and providing updates to company directors.
 Hiring, training, and managing Regional Coordinators and Sales Executives to ensure they are performing their duties effectively and adhering to company policies.
 Company asset management, including all marketing collateral printing and distribution, like banners and the rest of the merchandise, where stock control and tracking are critical
 Able to prioritise work in a fast-paced, multi-tasking environment.
 Process and maintain contracts and reporting skills for the sales team.
 Coordinate problem resolution with appropriate departments.
 Resolve/follow up on customer concerns on a timely basis to ensure customer satisfaction.
 Maintain and prepare reports for each state as required by management and agents.
 Develop in-depth knowledge of products, pricing, packaging, delivery and contract arrangements.
 Some travel may be required. Other duties as assigned.
 Essential to work in a Team atmosphere.

Education and Qualifications:
 Bachelor’s degree in marketing/business studies or recognisable commercial degree along with two (2) years of sales/customer service or equivalent education and experience.
 Outstanding written / verbal communication and computer skills. Including but not limited to Microsoft Office 365, Excel skills a plus, along with any previous experience with ERP systems.
 Able to meet tight deadlines and follow up on commitments.
 Coordinate marketing efforts in assigned international markets, including tradeshows, trade missions, and brand development.

What We Offer:

• A vibrant, mission-driven work environment focused on community impact.
• Opportunities to travel and work on exciting, high-impact events.
• Development opportunities within a growing international brand.
• Competitive salary and benefits package.

Application Deadline: 28^th September 2025
To Apply: Please submit your CV, and a short cover letter outlining your interest and suitability for the role to hr@diasporainsurance.com.

Visit us at: www.diasporainsurance.com